FAQ & HELP

For questions about orders, delivery or returns, use our contact page or email support@humbleoriginal.com.

For press and media enquiries, email pr@humbleoriginal.com. For brand ambassador and creator enquiries, email ambassadors@humbleoriginal.com.

For all other enquiries, email info@humbleoriginal.com.

HUMBLE ORIGINAL is based in Rotterdam, the Netherlands. We create premium everyday essentials with a focus on considered design, certified materials and lasting quality.

Payment methods are adapted to your market and can vary by country, currency and device. The exact options available for your order are always shown at checkout. Depending on your location, these may include major cards, Apple Pay, Google Pay, PayPal, Klarna and local methods such as iDEAL | Wero, Bancontact or BLIK.

We ship to selected destinations worldwide. Use the country and currency selector to view the store for your location. For current delivery estimates, shipping rates and free-shipping thresholds, see our Shipping & Returns page.

Orders placed before 10:00 Dutch time on business days are handed to PostNL the same day. Orders placed after 10:00, during weekends or on Dutch public holidays are processed on the next business day.

As soon as your order has been handed to the carrier, we will email you a tracking link. It can take a few hours before the tracking information becomes active.

You can return your order within 30 days of delivery. Items must be unworn, unused and returned in their original condition with all tags attached and in the original packaging. For full details, see our Shipping & Returns page.

Start your return through our Return Portal. Sign in with the email address used for your order, select the item(s) you want to return and follow the instructions. If you need help with your return, contact support@humbleoriginal.com.

Yes. Returns are free when you use the prepaid PostNL return label included with your parcel.

We do not offer direct exchanges. Register the item through our Return Portal and place a new order for your preferred size, colour or style.

We will email you when your return has been inspected and the refund is approved. Once approved, the refund is issued to the original payment method within 14 calendar days. Your bank or payment provider may need additional processing time. If you need help with a refund, contact support@humbleoriginal.com.

Yes, provided the item meets our return conditions. Please note that the refund is always issued to the original payment method used for the order.

Yes. You should receive an order confirmation by email shortly after completing your purchase. If it is not in your inbox, check your spam folder and verify the email address used at checkout. If you still cannot find it, contact support@humbleoriginal.com.

Contact us as soon as possible at support@humbleoriginal.com. Because orders are processed quickly, we cannot guarantee changes or cancellations once processing has started.

Contact us immediately if the shipping address is incorrect. We may be able to update it before processing begins, but this cannot be guaranteed once the order has entered fulfilment or has been dispatched.

In rare cases, an order may be cancelled because of a stock, payment or verification issue. If this happens, we will email you and any captured payment will be refunded to the original payment method.

If tracking shows delivered but you cannot find the parcel, first check with household members, neighbours and the carrier. If it is still missing, contact us as soon as possible. For a missing item, send your order number, a photo of the parcel and packing slip, and a list of the items received to support@humbleoriginal.com.

Once the parcel has returned to our warehouse, we will process it as a return and refund the eligible amount to the original payment method. Contact customer care if you need help placing a new order.

No. Discount codes must be entered at checkout and cannot be applied after an order has been placed.

Selected styles and colours are restocked. Use “Notify me when available” on the product page to receive an email when your chosen item returns.

Use the size guide on the product page and check the fit information in the product details. If you are between sizes or need personal advice, contact our customer care team before ordering.

Always follow the care label inside the garment, as instructions can differ by fabric and product. As a general rule, wash inside out with similar colours at a low temperature and air dry when possible.

Please contact support@humbleoriginal.com with your order number, a short description and clear photos of the issue. Our customer care team will review it and help you with the appropriate next step.

Products purchased through our online store are intended for personal use. For wholesale, retail or partnership enquiries, contact info@humbleoriginal.com.

We process personal information only as described in our Privacy Policy. This explains which information we collect, why we use it and the rights available to you.